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Personal Banking

Customer Support & Assistance

Support That Travels With You

Whether you bank online, in-app, or in person, our specialists are ready from 9am to 5pm daily—including holidays—to resolve questions and keep your finances moving.

Email Support
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Choose the Channel That Fits

Reach us through dedicated phone lines, secure messaging, or instant chat inside mobile banking.

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Call Us

+44 20 7946 0123
9:00–17:00 (Sun & Holidays included)

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Secure Messages

Use our Amiga virtual assistant, website, or mobile app for unlimited conversations and real-time guidance.

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Visit a Branch

25 Kingsway Street, Canary Wharf, London, E14 5HP, United Kingdom. Schedule ahead or walk in for tailored support.

Stay Alert, Stay Secure

Receive automatic notifications for deposits or withdrawals at $50,000 and above, plus card purchases between $100,000 and $200,000.

Customize alert thresholds, delivery channels, and escalation contacts so every transaction meets your peace-of-mind standards.

Manage Alerts
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Quick Answers

Our team resolves most support requests in under 15 minutes.

How do I reset my digital banking access?

Use the “Forgot login” option in-app or online. We’ll send a secure code via SMS or email to help you regain access immediately.

Can I speak with a financial advisor?

Yes. Request a callback or schedule a virtual meeting to explore savings plans, lockers, international cards, and more.

Do you offer multilingual support?

Our customer success team provides assistance across multiple languages to serve households, businesses, and communities worldwide.

How do I report card fraud?

Call our hotline immediately or use the mobile app to lock your card. Our specialists will guide you through dispute resolution and issue a replacement.

We’re Here Whenever You Need Us

From account alerts to international travel advice, our advisors are just a message away.

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